Delivery
If the items that you ordered are in stock, we will provide “standard delivery” of your products within 10 to 21 opened business days from the date that payment for the products are received by us.
The shipping costs from Bordeaux to UK are 20£ for an order's total amount of 300£ an less, 15£ for a total amount between 300£ to 500£, and free for an order over 500£. Rewards on Wine only work with delivery companies which offer tracing and insurance for rare wines.
Every product that we offer on our website is generally available from the producers or at our warehouses in Bordeaux. We try to establish availability of the products ordered by you before acknowledging your order. Where this is not possible for any reason and where the product turns out to be temporarily unavailable, we may offer a replacement product of equal or increased value to you, the purchaser. You have the right to accept or refuse this replacement product. If you choose to refuse it you will be given the option to either order another product from our website or claim a refund of monies already paid.
Our Refund Policy
Our Refund Policy
Orders cancelled before delivery are totally refunded. Note however that PAYPAL clients will be refunded of the total amount less PAYPAL fees.
Orders may be cancelled within 8 days of delivery of the products ordered. In order to cancel an order you must advise us in writing and return the product(s) in their original containers to us at your own expense. Any accompanying accessories or documentation must also be included with the returned product(s). You will receive a 100% refund within 30 days of our receiving your cancellation notification and returned products.
PAYPAL clients will be refunded of the total amount less PAYPAL fees.
After 8 days of delivery, orders can not be cancelled any more.
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